Although my calendar can be fully booked up to 14 days ahead, cancellations happen regularly. If you write to me at therese@denkognitivediamant.dk or call to join the waiting list, you can get one of the cancelled appointments. Many also book the next available appointment, which may be a month away, and are put on the waiting list at the same time. In practice, most people get an appointment within 14 days.
Online sessions
All my online sessions take place via Whereby.com, which is an encrypted, GDPR-compliant video connection.
Here are the instructions for entering my room and joining the session you have booked with me:
1. Click this link to my room on Whereby.com when it is time for your session: https://whereby.com/denkognitivediamant
2. If you have not already allowed Whereby.com to use your microphone and camera, click “Request Permission”. A box now opens at the top of your screen saying “whereby.com is asking you to: Use your microphone, Use your camera”. I suggest you set “Remember my decision” to “forever”, so you do not have to do this every time. Then click “Allow”, and you should now see a video of yourself.
3. Click “join meeting”.
4. Wait for me to let you into the “online room”.
Referrals
I do not have a provider number (ydernummer) and therefore no agreement with the public health insurance scheme, which is why I do NOT accept referrals from your GP.
If, on the other hand, you have a referral from your GP in connection with your health insurance, you can in some cases get psychological help from me and have it covered by your insurance. Read more on the page about insurance and funding here.
Cancellation
Cancellations must be made no later than 24 hours before the agreed time, either through Terapeutbooking, by email or by text message. If you cancel late or do not cancel, the full fee is charged (including in case of illness).
If your insurance pays for your sessions, it typically does not cover late cancellation fees. You will receive a text message reminder the day before your appointment with me.
Waiting list: You can typically get an appointment within 14 days
Payment
Payment is made by MobilePay at the end of each session. If you have pre-approval from your health insurance, I send the invoice to them, provided the insurance covers the full amount. If your insurance does not cover the full amount, you pay up front and claim the reimbursement from your insurance yourself.
Insurance and funding for sessions with a psychologist
Many clients use health insurance, Sygeforsikringen “danmark”, a union or the municipality for full or partial cover of sessions. Read more about insurance and funding here.
AYA House and the waiting area
I am based at AYA House, which is beautifully and peacefully set in the countryside in the middle of North Zealand. It is a lovely place to find respite from a busy life, and many people say that their therapy begins as they drive through the countryside to AYA House.
You will find the waiting area, where you can enjoy a cup of tea, by going up the stairs to the left just inside the entrance. Remember to take off your shoes before you go up 🙂
I will come and get you from the waiting area.
Den Kognitive Diamant
AYA House · Danstrupvej 27G · 3480 Fredensborg
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Overview map. Map data © OpenStreetMap contributors
Yoga, movement and therapy
If you enjoy practising different forms of yoga, or using your body in other ways, you can join one of the many yoga or movement classes that AYA House offers before or after your session with me.
Here is a link to the various yoga and movement classes that AYA House offers: yoga and movement classes at AYA House.
To take part in the classes, you need an AYA membership.
Ethical principles
I work in accordance with the Ethical Principles for Nordic Psychologists and the Danish Act on Psychologists.
GDPR, cookies and general security
I take your data protection seriously and comply with the EU General Data Protection Regulation (GDPR) – you can read our privacy policy here.